OUR SHIPPING POLICY
Our order fulfillment team is second to none, ensuring that all of your purchases are shipped in a consistent manner. We ship out TWICE a week on TUESDAYS and FRIDAYS. That means if your order is placed Tuesday-Thursday it will be shipped out on Friday and orders placed Friday-Monday will be shipped on Tuesday.
Minshara Minerals is located in Portland, Oregon, so how long it takes from there depends on which method of shipping you choose, and how close you are to Oregon. In Oregon, it's usually the next day. Lighter, smaller shipments within the United States are sent via INSURED USPS PRIORITY MAIL unless otherwise specified.
Larger, heavier shipments are shipped via UPS. Valuable orders may be sent via REGISTERED MAIL, which will add a few extra days, or by FEDEX. Oversized purchases may be charged more depending on weight. ALL SHIPMENTS ARE INSURED. Orders under $500.00 US will be sent via USPS First Class International AIRMAIL, unless otherwise specified. ALL SHIPMENTS ARE INSURED. We will assume responsibility for loss or damage to packages en route for courier-tracked or registered shipments only. Orders in excess of $500.00 US will be sent via USPS Express Mail or FEDEX, unless otherwise specified. We will assume full liability for shipments sent by couriers in this recommended manner.
Please note that shipping and product delivery time is only an estimated time provided by the USPS or selected courier, and that actual time could vary due to custom clearance and the efficiency of foreign delivery service.
OUR EXCHANGE & RETURN POLICY
At Minshara, every piece is intentionally selected and many of the items we carry are one-of-a-kind. Because of the unique and irreplaceable nature of crystals, minerals, antiques, and metaphysical goods, all sales are final and we do not offer returns or exchanges.
Natural materials often contain variations in color, inclusions, texture, or markings that make each piece beautifully unique. These characteristics are part of the story of the object and are not considered defects.
We encourage you to take your time while choosing your items and to review all descriptions and photos before purchasing. If you have questions about a piece, we are always happy to provide additional information so you can feel confident in your selection.
If your item arrives damaged during shipping, please contact us within 48 hours of delivery with photos of the item and packaging so we can review the situation and assist you.
Thank you for supporting Minshara and for welcoming these special pieces into your space. Each one has a journey—and we are grateful to help guide it to its next home.